“Sow good services; sweet remembrances will grow them.” – Madame de Stael
My mind these days has been wrapped around something we all enjoy partaking in, and that is not only good, but excellent customer service. When you feel that your doing business with a company makes a difference. The smiles you get, the gratitude you feel by your doing business with someone.
Saturday I found myself doing something I rarely do and that was go to the Shopping Mall. First of all, the good economic news was that many people were in fact participating in this past time that requires for the most part that money be spent. What the economists said isn’t happening – was happening in droves in Broomfield, Colorado.
The second thing I noticed was the difference between store to store and the “service” or the lack thereof that existed. You would think that with the economy being the way it is that stores would have ramped up their service to increase bottom line sales. There was a lot of price slashing going on – but not much in the way of some stores even acknowledging my existence. Very strange when you really stop and think about it. Several stores in fact I walked all the way through without one staff member even speaking to me. Amazing!
The one store that did make me feel like a customer, someone that mattered to his or her organization, is the one known for quality customer service and that was Nordstrom’s. This occurred even though they were just as busy as the other stores with a big sale going on.
The sales clerk, Christian, who introduced himself to me, not only assisted me with the boots I was interested in but also went the extra mile to show me some other’s that were similar. Sure he might have been working on a commission – but whatever was his motivation it worked because he helped me to buy the boots I was only considering prior to his coming on the scene. I made the purchase I might not have on my own because he helped me find something I really liked at a very good value.
Value is something that good customer service brings to the surface, getting more and being more than just someone who is spending money in an organization. Several weeks back I shared with you that I had just had my victorycircles.com website redone. It was an incredibly positive experience that gave me, the Members and the Facilitators a great new site to not only be proud of but that gives us a lot of valuable information. Kevin with Buena Consulting was a dream to work with and last week sent me chocolates to thank me for my business. I was floored and delighted, a simple effort that made a huge impact, I felt appreciated!
So here is my request of you this week. First, can you respond to this Victory Letter by sharing with me a company that you have worked with recently that has given you great customer service? In the weeks ahead I want to interview these companies to find out what makes them tick. To understand the systems they put into place to assure that each and every customer feels incredibly well taken care of each and every time. This could be from the restaurant you enjoy eating at to a supplier for your business. My hope is to interview those organizations for an e-book I am writing.
Second, let me know how you handle customer service within your organization. What is it you do or your company does on a regular basis that makes a difference to those you come in contact with it on a regular basis? What is that the key factor that attracts others to you?
As you move forward in your week ahead look around you and notice the service that you receive – as well as the service you give out. Does it put a smile on your face? Do you put a smile on others faces? Does it give you or do you give real value to others?
Wishing you a week ahead that brings you sweet remembrances!
Tags: Victory Letters
